We make every effort to ship your order as quickly as possible from our global head quarters in Auckland.

Orders placed Monday through Thursday typically ship the next business day.
Most orders placed Friday, Saturday, or Sunday ship the next business day (Monday). Though we process your orders 7 days a week, our carriers pick up packages Monday through Friday only.

Most orders are sent via our courier service (PBT Couriers or their local agent) or via New Zealand Post (Rural, and some South Island).

Our shipping charges are weight based so there may be higher freight charges for heavy items such as salt, gravel and sand.

How to Track Your Order

When your order has been dispatched we will email you with the tracking information if available.

To track your package please use our carrier websites:

PBT Couriers
http://www.pbt.com/

New Zealand Post
http://www.nzpost.co.nz/tools/tracking

Out of Stock Items.

Every effort is made to ensure that items on our website are in stock but if an item is out of stock we will let you know and refund the balance back to you.

International Orders.

We do not ship outside New Zealand. If you would like a shipment sent overseas please contact us to discuss shipping options.